香港基督教服務處
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Centre for Harmony and Enhancement of Ethnic Minority Residents (CHEER)

Centre for Harmony and Enhancement of Ethnic Minority Residents (CHEER)

Background and Objectives

Centre for Harmony and Enhancement of Ethnic Minority Residents (CHEER) has been funded by the Home Affairs Department (HAD) since 2009 for providing accessible services to ethnic minorities in Hong Kong. Through the provision of interpretation service and multi-dimensional programmes, CHEER aims at achieving the following objectives:

  1. To assist the ethnic minorities in knowing and accessing essential public services and resources.
  2. To enhance the ethnic minorities’ proficiencies in Chinese and English.
  3. To enhance the ethnic minorities’ capacity in problem-solving and adjustment in Hong Kong.
  4. To promote social inclusion and integration in Hong Kong.

Service Targets

All ethnic minorities in Hong Kong.

Service Scope and Application

All ethnic minorities can enroll our services for free. They can simply call the Telephone Interpretation Service (TELIS) Hotlines or visit our center during operation hours for interpretation and translation services, counselling, guidance and referral services. They can also complete the application form and return to us by post or in person for language, integration and youth programmes.

Service Withdrawal

Service users can exit our services by giving a verbal request for termination to our staff.

Service Hours

Service Hours of Telephone Interpretation Service (TELIS)
Monday to Sunday: 8:00am - 10:00pm


Subject to availability of resources of the Centre, interpretation support can be provided to urgent matters out of operation hours (10:00pm to 8:00am on Monday to Sunday, and on public holidays). Ethnic minorities service users and public service providers in need of interpretation support for urgent matters can call our TELIS hotlines in which our English-speaking staff will answer your call.
When typhoon signal No.8 or Black rainstorm signal is issued or expected to be issued, our centre will be closed and all interpretation services will be suspended. Our staff will contact those who booked the TELIS or scheduled the TELIS to make a new booking.


Service Hours of Drop-in Service
Monday to Saturday:9:00am - 9:00pm
Sunday:9:00am - 5:00pm
(Closed on public holidays)

Telephone Interpretation Service Hotlines
Telephone Interpretation Service (TELIS) Hotlines:

Bahasa Indonesia

Tagalog

Thai
3755 6811

Hindi

Nepali
3755 6822
 
Punjabi

Urdu
3755 6833

Vietnamese
3755 6888
Public service providers (Direct line)3755 6800
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