This Web Page is updated on 2016-06-29 11:55

Counselling Service

Service Scope

Life is full of ups and downs. We all run into different kinds of difficulties at different stages of our lives. They can be

  • emotional, behavioral, mental or psychological disturbances
  • difficulties in relationships with family, friends and workmates
  • or stresses arising from different role responsibilities or from change in circumstances

If you are confronted with problems like these, would like to have a change, and are ready to work for an improvement, we encourage you to consider using counselling service as a path towards finding a solution.

What kinds of problems do counsellors handle ?

Here are some examples of problems we often handle :

  • Depressed feelings
  • Anxiety
  • Stress
  • Insomnia
  • Emotional disturbance
  • Suicidal thoughts
  • Personality difficulties
  • Developmental disturbances
  • Dating difficulties
  • Marital relationship difficulties
  • Extra-marital affairs
  • Parent-child relationship difficulties
  • Parenting difficulties
  • Behavioral and emotional difficulties of children and youth
  • Family changes
  • Death of family member
  • Relationship difficulties with elderly
  • Other relationship
  • Parenting difficulties
  • Role changes and adjustment difficulties
  • Adjustment to severe illnesses
  • Enquiries about other resources and applications
What kind of help can I expect from counselling service ?

Counselling is a joint endeavour between the counsellor and the client. The counsellor plays the role of a guide, who will help the client

  • look at and understand his/her difficulties from new angles
  • get in touch with his/her own inner experiences and those of his/her family
  • discover new hope, new direction, new possibilities, and new solutions to his/her problems
  • experiment with new and alternative behavior and ways of relating with others

In addition, we can provide information about other community resources and services, and help clients apply for them when necessary.

Who are our Counsellors?

Our counsellors are social workers who have training in individual and family counselling. Their training and experience have given them a deeper understanding of areas of individual and family development, emotional and psychological functioning, interpersonal relationships and dealing with struggles in life.

How is counselling service arranged and operated?
  • Depending on the conditions of the client and his/her family, the counsellor will use suitable counselling approaches and methods to help them deal with their problems
  • photoDepending on the conditions of the client and his/her family, the counsellor will use suitable counselling approaches and methods to help them deal with their problems.
  • The counsellor will hold regular interviews with the client, if necessary, will also invite (through the client) his/her spouse, children, or the whole family to participate in the interviews.
  • Each interview lasts about one hour. The total number of interviews and their frequency depend on the nature of the problem and the urgency. They vary from once every week to once every 2 to 3 weeks. Under normal circumstances, interviews will be scheduled more frequently at the beginning, and they will be spaced further apart when the problems have improved.
  • At the beginning of counselling, the counsellor will work out a counselling plan with the client, defining what problems they will focus on, and agreeing on an estimated number of interviews and length of period required. This will be reviewed by the end of the period, and if necessary, another plan can be worked out together.
  • Under special circumstances, the counsellor may suggest to do a home visit, or suggest client to participate in a counselling group or be referred to other related services. These are all suggested as part of the efforts to help the client deal with his/her problems.
Strict confidentiality will be kept over all the personal information provided by the client, except for situations where a person's physical safety is at risk.
Whom do we serve ?

We welcome all residents living, within our Centre's service boundary in Tsim Sha Tsui and Yau Ma Tei to apply for our service, irrespective of age, sex, religion, race, value orientation, socio-economic or cultural background.

Our service is conducted mostly in Cantonese, but some of our counsellors can also provide counselling in Puotonghua or English.


We are fully subsidized by the Hong Kong Government, and are offering this counselling service entirely free of charge.

Office Hours
9:00 am - 1:00 pm
2:00 pm - 5:30 pm
5:30 pm - 9:00 pm

Sundays and public holidays closed

Address and Phone Number
2/F, 33 Granville Road, Tsim Sha Tsui, Kowloon, Hong Kong
+852 2731 6227
Enquiries and Applications

Enquiries can be made by phone. Persons applying for counseling service are invited to call us and briefly describe their concerns to us over the phone. After this brief phone application, a counsellor will contact you soon to arrange the first interview and to continue counselling service with you.


You are welcome to introduce our service to those people in need of counseling. Besides, you can give us the names and contact means of those experiencing difficulties so that we can approach them and introduce our counselling service to them.