Mr Ng Shui Lai
Most of the Voluntary Agencies (VAs) in Hong Kong
depend heavily on government subvention; hence they operate under
set patterns with limited flexibility. Changes began when the government
enacted the Lump Sum Grant Mode in April 2000 on all social welfare
subventions. Many VAs modify their operational structure to ensure
the efficiency of reaching their mission under the new method.
Our due diligence in the same area has brought about the following
principle of actions:
- Categorize all services and units into core businesses
with fewer layers.
- Create a structure that enables effective integration
of services in response to social needs.
- Increase flexibility and participation from
- Emphasize professionalism and service quality.
- Strengthen the role and function of the agency
in district services.
Identify staff attributes in contributing
to new service development, dministration, resource development,
Under these six principle actions led by our Chief Executive team,
almost all existing services were categorized into 8 core business
areas that further divided into two major groups. Each of these
areas was headed by a General Manager.
The first of the two major groups consists of frontline services.
They are: "Elderly & Health", "Growth & Social
Rehabilitation", "Family & Community", and "Education
The second group encompasses all staff-oriented services, such as
: "Service Development & Research", "Professional
Development & Quality Assurance", "Administration"
and "Corporate Affairs & Community Relations".
There are still service units that cannot be categorized into any
of these core business areas due to their specific reasons; thereby,
will be operated as special projects under the new structure. Currently,
we have 2 of such special projects in operation. The first one is
the Employee Development Service. Due to its specific nature, it
does not fit into any of the current core business area. The second
one, the Mainland China Social Service Project, may potentially
become an additional core business area, while at this stage it
still requires inputs from various sources. Since policy research
and advocacy are important elements in contributing to quality services,
a Professional Assistant is assigned to help the Chief Executive
in this particular area.
The utmost importance of having a proficient organization structure
is the intent to accomplish what it is built for. We believe the
change that was initiated would enable our agency to better respond
to the needs of society and to carry forth our mission even more
faithfully and vigorously.